Tell us what happened.
Include your device, app version, the relevant group name and the steps needed to reproduce the issue.
admin@travel-quest.frContact supportTRAVELQUEST / SUPPORT
How can we help?
Find the essential answers or contact the TravelQuest team directly.
/002
FAQ / QUICK HELP
Answers before departure.
Accounts, groups, media, scores and offline mode: the essentials to get back to your adventure quickly.
01How do I join a group?
From the groups screen, scan the QR code shared by the organiser or enter the invitation code. Every TravelQuest group remains private.
02Does the app work without a network?
Yes. Useful information is stored locally and compatible actions wait on the device. They sync when the connection returns.
03Why is a photo or video still locked?
Some media is deliberately hidden until a time or stage set by the game. It becomes visible automatically at the planned moment.
04How are points calculated?
Every award is recorded as a separate event linked to a game, mission or approval. Details remain available in the group leaderboard.
05How do I report content or an approval issue?
Contact a group administrator first. For a technical incident or concerning content, email us with the group and context, without sending a password.
06How do I delete my account or exercise my rights?
Personal-data requests can be sent to admin@travel-quest.fr from the address associated with the account.
NEED HELP?
We’re one message away.
Our team will reply as soon as possible with the information available.